Our daily cut off for orders is 10am
Refer to individual product pages for the production times for the products you have or wish to order.
Orders will be dispatched once each item is completed.
Should products be required quicker than the standard turnaround (for example Metallic completed the same day), you may pay a 50% extra for priority service (call the lab for Rush Order service times. Please note these may vary and depend on current workloads).
Pick up at the lab
If you select Pick up from lab you will be sent an SMS when your order is ready for collection.
We may not be able to give you an estimated time for collection but all orders should be completed by 4 pm for collection.
If you have not received a text message your order is likely not complete. If you need to, please contact the lab for order status close to or after your order due date and time.
Night box (after hours)
If you select Pick up at lab – night box you will be sent an SMS when your order is ready for collection. Including a code to enter the blue door next to the entrance of our lab to access your order after business hours.
We may not be able to give you an estimated time for collection but all orders should be completed by 4:30pm for night box collection.
Standard delivery service
Standard delivery will come to you by a carrier chosen at the labs’ discretion based on the package size and your location. This service time is normally between 2-7 working days.
At this point in time due to possible delays across delivery networks, we cannot guarantee delivery times on behalf of the carrier. Please allow ample time for your order to arrive.
Express post service
Nationwide turnaround for Express Post is 1-2 working days. Shipping with Australia Post is calculated as you proceed through the checkout or can be quoted for overseas delivery. To work out the delivery estimates for your area please visit the Australia Post – Postage delivery times page.
At this point in time due to possible delays across delivery networks, we cannot guarantee delivery times on behalf of the carrier. Please allow ample time for your order to arrive.