What file format should I upload for printing?
Jacky Brooks2025-07-21T01:14:35+00:00For best results, we recommend uploading high-resolution JPEG or TIFF [...]
Do you accept RAW files?
Jacky Brooks2018-04-27T08:49:00+00:00Typically, we do not accept RAW files. Instead we would [...]
Can I email you photos to print?
Jacky Brooks2018-03-02T14:57:49+00:00We have a range of online ordering methods that help [...]
When I click ‘Add Images’ all the photos in my folder are greyed out…
Jacky Brooks2022-12-13T03:26:01+00:00When you click ‘Add Images’ SOOS wants you to choose [...]
I have not received my confirmation email…
Jacky Brooks2018-03-02T14:48:49+00:00If you do not receive your second order confirmation email, [...]
How do I know my order has been successful?
Jacky Brooks2018-03-02T14:48:13+00:00You will receive two emails once your order has been [...]
Why does my image colour look different or pixelated when I open it in SOOS(roes)?
Jacky Brooks2018-03-02T14:46:56+00:00SOOS(roes) is designed for fast and easy uploads. The software [...]
‘Cannot open software from and unidentified developer’ on Mac OS
Jacky Brooks2018-03-02T14:45:59+00:00Click on the apple in the top left hand corner, [...]
I cannot open the software once I have installed it…
Jacky Brooks2018-03-02T14:44:03+00:00The first thing you will need to check is that [...]
My upload seems stuck and will not progress(broken pipe error)…
Jacky Brooks2018-03-02T14:42:01+00:00Check to make sure your internet is connected and working [...]