FAQs Archive - Page 6 of 6 - Streets Imaging Services

Q: Can I come to the lab to place my order?

Of course you can! We love seeing our Clients face to face. We have a computer at the front of our lab to use to place your order and we can show you how to use the software if it's your first time. The great thing about coming into the lab is you can see and touch our range of prints and products!

Q: How do I cancel an order?

If you need to cancel your order please contact the lab as soon as possible by email or by phone. If your order has already begun production it is too late to cancel the order. Please choose and check your files carefully prior to submitting your order and double check your shopping cart to make sure you have everything you need.

Q: Why does my shopping cart have an extra $5? What is an invoice fee?

Streets Imaging has a minimum order of $10.00. Once your order totals more that $10 worth of product the $5.00 invoice charge will disappear – if it does appear at the bottom of your invoice and your order is over $10 you will find it is not included in the total. The invoice charge is there to cover the costs that are involved in processing your order.

Q: When will I receive my order?

[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" dimension_margin="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text] The daily cut off for orders to be completed for the same day is 10am. To calculate the expected pick up time or delivery date of your order please visit our Turn Around Times page. Streets Imaging will not be held responsible for any delays caused by Australia Post or the courier company delivering your order. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]