FAQs Archive - Page 4 of 6 - Streets Imaging Services

Q: When I click 'Add Images' all the photos in my folder are greyed out...

When you click ‘Add Images’ SOOS wants you to choose the folder containing your images – not the individual files. Navigate to the folder containing your photos, highlight the folder and then click ‘Open’ this will import all of the images from that folder into the ordering window. Only .jpegs and some configurations of .tiff and .png files can be imported. See the How to use the Streets Online Ordering Software video.

Q: How do I know my order has been successful?

You will receive two emails once your order has been placed. The first will be a payment confirmation and the second will be an order confirmation. When you have received both emails your order has been received successfully. When you have received both emails your order has been received successfully. (Please allow 10 minutes after your order has been fully sent for the second confirmation email to arrive).

Q: 'Cannot open software from and unidentified developer' on Mac OS

Click on the apple in the top left hand corner, go to System Preferences > Security & Privacy > General and change the following setting: Under the section labelled Allow applications downloaded from, select Anywhere . On the prompt that appears, click Allow From Anywhere . Be sure to revert this setting after the install is complete. OR When opening the downloaded launch.dmg file right click instead and click open. When the error comes up you will have an option to ‘open anyway’.

Q: I cannot open the software once I have installed it...

The first thing you will need to check is that you have Java installed and up to date. If you are having difficulty with the software install please call us on (07) 3255 1130 (Mon-Fri 8am-4:30pm) – It helps to be in front of your computer so we can get you started. Alternatively you can type in your problem or error at the ROES Help Desk to find the best solution. If all else fails please download the Java version of our software here .

Q: My upload seems stuck and will not progress(broken pipe error)...

Check to make sure your internet is connected and working well and if it is, the next thing to check would be to see if you have a firewall enabled that is preventing the software from uploading. If you are ordering images from an external device like a USB or CD, make sure these are not removed until the upload is complete (or change file locations during the ordering process)