Streets Imaging – Lab Terms & Conditions

Effective date: 1 January 2026
Business: Streets Imaging (Streets Photographics Pty Ltd ABN78 159 968 797) of 4/7 Anthony Street, West End 4101 (“Streets”, “we”, “us”).
Contact: service@streetsimaging.com.au (07) 3255 1130 www.streetsimaging.com.au

These Terms & Conditions apply to all goods and services supplied by Streets Imaging, including prints, framing, canvases, wall art, retouching/design, scanning, film scanning and (if offered) film processing, volume photography processing services (including matching portraits with subject data), packing, shipping and drop-ship fulfilment (“Products/Services”). By placing an Order, submitting files/materials, booking services, or instructing us to commence work, you agree to these Terms.

If you are a consumer under the Australian Consumer Law (ACL), you have rights that cannot be excluded; these Terms operate subject to those rights.

1) Definitions

• Order: a request for Products/Services submitted via our approved ordering channels.
• Customer: the person or entity placing an Order.
• Consumer: has the meaning given in the ACL.
• Custom Product: any made-to-order, personalised, or customer-file-based product (most lab products).
• Display Print Orders: Prints and Products produced for the purpose of displaying in a studio or shop front on the basis they will be used for encouraging more orders from the customer’s client.
• Customer Originals: any original film, prints, posters, artworks, or materials supplied by the Customer that were not produced by us.

2) Ordering channels, acceptance and authority

1. Orders are submitted via our web and desktop-based software and other approved channels we make available.
2. Some processing services for volume photographers may be quoted/invoiced via our accounting system with payment due on completion (unless agreed otherwise in writing).
3. You warrant the person placing the Order has authority to bind the Customer and provide instructions.
4. We may accept or decline any Order (including where files, instructions, stock availability, or delivery constraints prevent fulfilment). An Order is accepted when we confirm acceptance or commence work.

3) Quotes, pricing and GST

1. Prices are in AUD and GST is included unless stated otherwise.
2. Quotes (if provided) are valid for 14 days unless stated otherwise.
3. If specifications change after quoting, pricing may change.

4) “Ready to print” workflow and responsibility for approvals

1. Default position: work is submitted on the understanding it is ready to print and may not be seen by a staff member before printing/production begins.
2. You are responsible for checking all Order details including product selection, size, quantities, finishes, cropping, borders, text/spelling, colour intent, and delivery details before finalising an Order.
3. Where proofs are offered or required (including some volume processing services), you must check and approve proofs carefully. Once approved, you accept responsibility for the approved specifications.

5) File requirements, colour spaces, density and cropping

1. Colour space: we accept sRGB or Adobe RGB (1998) unless otherwise specified for a particular product/workflow.
2. Sizing/resolution: you must supply files appropriate for the intended output. Our software may assist with previews and sizing, however you remain responsible for ensuring your files are suitable.
3. Density & colour correction: unless you select “Colour correction” and include in the “Notes to lab” clear instructions at the time of ordering, we print to lab-standard density/colour consistent with our normal production settings.
4. Cropping & ratios: cropping is controlled by the Customer at ordering time using our software’s preview. It is your responsibility to ensure you are satisfied with cropping prior to submitting the Order.
5. Borderless printing: all photographic prints are supplied borderless unless a border is specifically selected/quoted.
6. Borderless trimming allowance: allow for trimming/bleed. As a guide, allow approximately 2mm on smaller prints (e.g., 6×4 to 8×10) and 5mm on larger prints (e.g., 12×18) for borderless finishing (or as otherwise specified in product guides). No amount of bleed is required on a large format print unless it is being mounted, matted or framed. In the case of prints that are to be mounted, matted or framed allow 5mm for mounted or matted prints and 10mm for framed prints.
7. Print size units: paper/products may be manufactured in imperial units; sizes may be described in inches and rounded when expressed in metric.

6) Production tolerances and product characteristics

1. Minor variations in colour, density, texture, weave, grain, trimming and finish can occur as part of normal photographic/print manufacture.
2. Inherent characteristics (not necessarily defects) can include canvas weave variation and frame moulding grain and colour variation.
3. Where colour accuracy is critical and if a new customer of the lab, we recommend ordering test prints/samples first.

7) Turnaround times and rush service

1. Turnaround times shown on our website/price lists or communicated by staff are estimates only and may vary with workload, supplier constraints, equipment issues, and delivery networks.
2. Rush services may be available for some Products/Services (subject to capacity and product type).
3. Rush service is not available for Display Print Orders.
4. Rush fees (per order):
   • 24 hours: +100% surcharge
   • 48 hours: +50% surcharge
   • Less than 24 hours: by quotation
   • Volume orders: rush surcharge by quotation
5. Rush fees relate to production only and do not guarantee carrier delivery times.

8) Payment terms

1. Most orders are payment upfront online and must be paid before production and/or dispatch.
2. For invoiced processing services (volume photographers), payment is due on completion unless otherwise agreed in writing.
3. We may pause work, withhold dispatch, or decline new work where payments are overdue.

9) Delivery, shipping charges and pickup

1. Customers may choose standard or express delivery when available.
2. Shipping cost depends on size, weight, destination, carrier rules and service availability. We reserve the right to increase the shipping charge where required to reflect actual carrier costs/constraints (acting reasonably and notifying you where practicable).
3. Some items/regions may be restricted by carrier terms (what they will/won’t carry or where they will/won’t deliver).
4. Pickup may be available by arrangement.

10) Authority to Leave (ATL)

1. If you select/request ATL, you authorise the Carrier to leave goods unattended at the delivery address.
2. If carrier tracking/confirmation verifies delivery, we may (acting reasonably) decide whether a replacement is provided.
3. If we cannot verify delivery through the Carrier’s tracking/records, we will provide an appropriate remedy (replacement or other solution), subject to these Terms and the ACL where applicable.

11) Damage in transit, missing parcels, and replacements

1. You acknowledge our carriers generally do not offer transit insurance for these shipments.
2. If an item is damaged in transit, we will normally reproduce and resend the affected items at no additional cost, and will rush the replacement through the lab where reasonably possible.
3. To claim transit damage you must provide:
   • photos of the damaged item(s), and
   • photos of the packaging (including any visible damage), and
   • your Order number and delivery details.
4. We reserve the right to determine (acting reasonably) whether damage is consistent with transit damage and what remedy is appropriate.
5. Where replacement stock/materials are temporarily unavailable, replacement timing may be extended.

12) Defects, artefacts and quality claims

1. If a product has a production defect (e.g., print artefacts or manufacturing faults), we will repair/remake/replace as appropriate.
2. We may require the item to be returned for inspection and/or request additional photos/information.
3. Some variations are inherent to materials/manufacturing (e.g., weave/grain) and will be assessed reasonably against product expectations.

13) Colour expectations and “not as expected” outcomes

1. Screen displays vary and print outcomes depend on file preparation and chosen materials; we cannot guarantee an exact match to an uncalibrated display or subjective expectations.
2. We encourage Customers to order test prints/samples where colour outcome is critical.
3. If you are unhappy with the result, we will work with you to identify adjustments (file edits, proofing, test prints) to achieve the desired outcome.
4. Rework not caused by our defect may incur additional charges, advised before proceeding.

14) Inspection window and claims process

1. You must notify us of any claim within 14 days (2 weeks) from delivery/collection, unless you provide evidence of extenuating circumstances.
2. Claims must be submitted to service@streetsimaging.com.au with photos, order details, and your requested outcome.
3. We reserve the right to require the item to be returned before finalising a claim.

15) Change of mind and custom-made goods

1. For Custom Products, we generally do not offer change-of-mind returns (e.g., wrong size ordered).
2. For Consumers, ACL remedies apply for faulty goods/services, but change of mind alone does not create an entitlement to a refund or replacement.

16) Customer Originals (scanning, mounting, framing, film) — owner’s risk and signed disclaimer

1. This clause applies to Customer Originals, including but not limited to customer-owned prints/posters/artworks supplied for mounting/framing, and original film supplied for scanning/processing.
2. Risk acknowledgement: Customer Originals are often unique/irreplaceable and may have pre-existing fragility or defects. While we take reasonable care, you acknowledge there is an inherent risk of damage or loss in handling, scanning, mounting, framing, or processing.
3. In-person disclaimer: Where these Orders are submitted in person, we may require you to sign a separate Customer Originals Disclaimer acknowledging condition and risk prior to commencing work.
4. Condition: We may note visible pre-existing condition at intake; hidden defects may exist and remain your responsibility.
5. Liability (subject to law): To the extent permitted by law (and subject to the ACL where applicable), our liability for loss or damage to Customer Originals is limited to one or more of the following (at our option):
   • re-supplying the relevant service (where possible), and/or
   • refunding the service fee paid for that service, and/or
   • where relevant, providing a reasonable reimbursement for the physical media itself (e.g., equivalent unexposed film) but not for sentimental value, artistic value, or consequential loss.
6. We recommend you consider your own insurance where appropriate for high-value/irreplaceable originals.

17) Film scanning and processing services

1. Handling: We will take reasonable care; however film is delicate and may be affected by age, storage, chemical stability, prior handling, and manufacturing variance.
2. Operational instructions (where film development/processing is ordered):
   • Please separate colour and black & white films into individual Orders/job bags (do not mix).
   • Clearly label each Order with Customer details and instructions.
   • Where multiple print sizes/services are requested, we may require separate Orders where necessary for efficient processing.
   • If special instructions are required, they must be in writing and are only binding if accepted by us in writing.
3. Submission risk: Film and other materials are submitted at the owner’s risk, subject to our obligation to take reasonable care and any non-excludable rights under the ACL.
4. Digital outputs: You are responsible for backing up digital outputs once supplied.

18) Care, display and longevity (prints, wall art, frames, canvases)

1. Print and product lifespan depends heavily on display and storage conditions, including exposure to UV light/sunlight, heat, humidity, airborne contaminants (smoke, kitchen oils), and handling/cleaning.
2. For best longevity, we recommend:
   • avoid direct sunlight and high-UV environments;
   • maintain stable indoor humidity/temperature;
   • handle with clean hands and avoid abrasion;
   • use suitable glass/acrylic and framing methods where applicable;
   • follow any product care guidance provided by us.
3. Gradual fading or material change over time can occur and is not necessarily a defect; however, nothing in this section limits any consumer guarantees that apply under the ACL.

19) Volume photographer processing services (subject data matching, proofs)

1. You must supply accurate, complete data in the format we require.
2. You remain responsible for verifying names/IDs/class lists and final deliverables, including where proofs are provided.
3. Corrections caused by inaccurate/incomplete data may incur additional charges.

20) Confidentiality

All client images and order information are covered by our internal confidentiality policy and staff confidentiality agreements. We do not reproduce client work outside fulfilling the Order without consent.

21) Digital files, backups and malware

1. You are responsible for maintaining backups of all original files and data.
2. While we take reasonable precautions, you are responsible for ensuring files you supply are free from viruses/malware.

22) Limitation of liability (subject to the ACL)

1. Nothing in these Terms excludes, restricts, or modifies rights and remedies that cannot be excluded under the ACL.
2. To the maximum extent permitted by law, we are not liable for indirect or consequential loss (including loss of profit/opportunity or third-party claims).
3. To the maximum extent permitted by law, our total liability for any claim relating to an Order is limited (at our option) to re-supply, pay the cost of re-supply, or refund the price paid for the affected goods/services.

23) Unfair contract terms and severability

If any term is unlawful/void/unenforceable, it is severed to the extent necessary and the remainder continues. These Terms are intended to comply with the unfair contract terms regime.

24) Dispute resolution

If a dispute arises, the parties will first attempt to resolve it in good faith. If unresolved within 14 days, either party may request mediation in Brisbane, Queensland, before commencing proceedings.

25) Governing law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the courts of Queensland.

26) Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place an Order applies to that Order.