Our Streets Online Ordering Software is great although we understand things can go wrong especially if it’s your first time ordering with us. We highly encourage you to take advantage of our Free Test Prints offer so you can try out the software first hand risk free. The staff at Streets are always eager to help you get set up not only because we know our software is an amazing tool but we know that if its all working for you – the easier it is for us to get your order printed and set out as soon as possible.
If you can’t find what you are looking for below please contact us on (07) 3255 1130 or send us a message through the contact us page.
When you click ‘Add Images’ MyProPhoto wants you to choose the folder containing your images – not the individual files. Navigate to the folder containing you photos, highlight the folder and then click ‘Open’ this will import all of the images from that folder into the ordering window. Only .jpegs and some configurations of .tiff files can be imported.
You will receive two emails once your order has been placed. The first will be a payment confirmation and the second will be an order confirmation. When you have received both emails your order has been received successfully.
If you do not receive your second order confirmation email, please check the following before contacting us:
- Check that your credit card payment has been approved in the payment confirmation email.
- Make sure the Streets Online Ordering Software was not shut down prior to the upload being complete.
- If you are ordering images from an external device like a USB or CD, make sure these are not removed until the upload is complete (or change file locations during the ordering process).
- Click “Show Order” next to the upload to confirm your email address was entered correctly.
If you are concerned your order has not been received, please contact us to discuss further.
Click on the apple in the top left hand corner, go to System Preferences>Security & Privacy>General and change the following setting:
Under the section labeled Allow applications downloaded from: select Anywhere. On the prompt that appears, click Allow From Anywhere. Be sure to revert this setting after the install is complete
Check to make sure your internet is connected and if it is, the next thing to check would be to see if you have a firewall enabled that is preventing the software from uploading.
If you are ordering images from an external device like a USB or CD, make sure these are not removed until the upload is complete (or change file locations during the ordering process)..
Streets Imaging has a minimum order of $10.00. Once your order totals more that $10 worth of product the $5.00 invoice charge will disappear – if it does appear at the bottom of your invoice and your order is over $10 you will find it is not included in the total. The invoice charge is there to cover the costs that are involved in processing your order.
At this stage, no. If you are interested in using the Streets Imaging Software on your mobile device please let us know. If there is a high demand – we will make it a priority
The first thing you will need to check is that you have Java installed and up to date. If you are having difficulty with the software install please call us on (07) 3255 1130 (Mon-Fri 8am-4:30pm) – It helps to be in front of your computer so we can get you started. Alternatively you can type in your problem or error at the ROES Help Desk to find the best solution. If all else fails please download the Java version of our software here.